Presentation: GALA Connected Conference
Many companies have had to up their digital game when it comes to how they operate both internally and externally. Onboarding new employees, keeping existing employee’s skills up-to-date, and in come cases, training customers on how use services and applications, have gone through quick adaptation over the last year. This talk will introduce best practices for how to design and update training programs and courses to increase engagement and knowledge transfer while lowering delivery costs. The days of fully in-person training are likely done and gone, and while all of us have probably enjoyed a week or two on location in intense training, we need to acknowledge that it is time and cost prohibiti